Quick Summary: Use our apps responsibly, pay for what you use, and we'll provide reliable service. We're not liable for damages beyond our control, and disputes are resolved under German law.
1. Acceptance of Terms
By installing or using any SolvexApps applications ("Apps"), you agree to be bound by these Terms of Service ("Terms"). If you don't agree to these Terms, please don't use our Apps.
These Terms apply to:
- Solvex Estimated Delivery Date
- All current and future SolvexApps applications
- All related services and support
2. Service Description
What We Provide
Our Apps provide functionality for Shopify stores including:
- Estimated delivery date calculations and display
- Theme integration and customization tools
- Analytics and usage tracking
- Customer support and documentation
Service Availability
We strive to maintain 99.5% uptime but cannot guarantee uninterrupted service due to:
- Planned maintenance and updates
- Third-party service dependencies (Shopify, hosting providers)
- Circumstances beyond our reasonable control
3. User Responsibilities
Proper Use
You agree to:
- Use our Apps only for legitimate business purposes
- Provide accurate information during setup and billing
- Comply with Shopify's Terms of Service and policies
- Not attempt to reverse engineer or hack our Apps
- Not use our Apps for illegal or harmful activities
Your Data & Content
You are responsible for:
- The accuracy of delivery information displayed to customers
- Compliance with local laws regarding delivery promises
- Your store's privacy policy and customer communications
- Backup of your app settings and configurations
4. Billing & Payments
Subscription Plans
- Free Plan: 2,000 monthly calls, basic support
- Basic Plan: $10/month, 10,000 calls, priority support
- Pro Plan: $25/month, 80,000 calls, priority support
- Premium Plan: $39/month, unlimited calls, priority support
Payment Terms
- All paid plans include a 14-day free trial
- Billing is processed monthly through Shopify
- Usage limits reset on your billing anniversary
- Failed payments may result in service suspension
Refunds
Refunds are provided:
- During the 14-day trial period (no questions asked)
- For technical issues preventing app use (at our discretion)
- For billing errors or duplicate charges
- Refunds are prorated for unused service periods
5. Intellectual Property
Our Rights
SolvexApps retains all rights to:
- App source code, algorithms, and trade secrets
- SolvexApps trademarks, logos, and branding
- Documentation, tutorials, and support materials
- Aggregated and anonymized usage data
Your Rights
You retain ownership of:
- Your store data and customer information
- Custom messages and content you create
- Your Shopify store and its content
License
We grant you a limited, non-exclusive, non-transferable license to use our Apps for your Shopify store while your subscription is active.
6. Privacy & Data Protection
Our data practices are governed by our Privacy Policy, which includes:
- GDPR compliance for European users
- Minimal data collection necessary for service operation
- Secure data storage and transmission
- Your rights to access, modify, and delete your data
7. Limitation of Liability
What We're Not Responsible For
To the maximum extent permitted by law, we are not liable for:
- Lost profits, revenue, or business opportunities
- Indirect, incidental, or consequential damages
- Customer disputes related to delivery promises
- Issues caused by third-party services (Shopify, themes, other apps)
- Data loss due to user error or external factors
Maximum Liability
Our total liability to you for any claim is limited to the amount you paid us in the 12 months preceding the claim, up to a maximum of $500.
Important: Some jurisdictions don't allow limitation of liability, so these limits may not apply to you. You always retain rights under applicable consumer protection laws.
8. Termination
By You
You may terminate your use of our Apps at any time by:
- Uninstalling the app from your Shopify store
- Canceling your subscription
- Contacting our support team
By Us
We may suspend or terminate your access if:
- You violate these Terms of Service
- Your payment fails repeatedly
- You engage in fraudulent or abusive behavior
- Required by law or legal process
Effect of Termination
- Your access to the Apps will cease immediately
- Your data will be deleted after 90 days
- Outstanding charges remain due
- These Terms survive termination where necessary
9. Modifications to Service & Terms
Service Changes
We may modify our Apps to:
- Add new features and improvements
- Fix bugs and security issues
- Comply with legal requirements
- Maintain compatibility with Shopify updates
Terms Changes
We may update these Terms with 30 days notice:
- Email notification to active users
- Updated terms posted on this page
- Continued use indicates acceptance
10. Governing Law & Disputes
Applicable Law
These Terms are governed by German law, without regard to conflict of law principles.
Dispute Resolution
For disputes:
- First step: Contact our support team for informal resolution
- Mediation: We encourage mediation for faster resolution
- Jurisdiction: German courts have exclusive jurisdiction
EU Users
EU residents may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11. Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SolvexApps.
Severability
If any part of these Terms is found unenforceable, the rest remains in full effect.
Force Majeure
We're not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, government actions, etc.).
Assignment
You may not assign these Terms without our consent. We may assign our rights and obligations to affiliates or in connection with a business transfer.
12. Contact Information
SolvexApps
Support & Legal Inquiries
Email: support@solvexapps.de
For questions about these Terms or our Apps, please contact us. We aim to respond within 2 business days.
Last updated: August 1, 2025