Quick Summary: We collect minimal data necessary to provide our Shopify apps. We don't sell your data, we protect it with industry-standard security, and you can delete it anytime.
1. Information We Collect
Shop Information
When you install our apps, we automatically collect:
- Shop domain (e.g., yourstore.myshopify.com)
- App installation and usage data
- Basic shop settings needed for app functionality
App Settings & Configuration
We store the settings you configure in our apps:
- Delivery time preferences
- Display settings (language, style, messages)
- Country and regional settings
- Custom text and branding preferences
Usage Analytics
To improve our service, we collect:
- Number of delivery date displays per month
- Feature usage statistics
- Error logs for debugging purposes
- Performance metrics
2. How We Use Your Information
We use the collected information to:
- Provide app functionality: Display delivery dates on your store
- Customer support: Help you with setup and troubleshooting
- Billing: Track usage for plan limits and billing
- Improve our service: Analyze usage patterns to enhance features
- Security: Detect and prevent fraudulent activity
We never: Sell your data, share it with advertisers, or use it for marketing to your customers.
3. Data Storage & Security
Where We Store Data
Your data is stored securely using:
- Database: Prisma with PostgreSQL on secure servers
- Hosting: Railway (Europe-based infrastructure)
- Encryption: All data is encrypted in transit and at rest
Security Measures
- Industry-standard encryption (TLS 1.3)
- Regular security updates and monitoring
- Limited access controls
- Automated backups with encryption
Data Retention
We retain your data:
- Active shops: As long as the app is installed
- Uninstalled apps: 90 days for support purposes, then deleted
- Usage logs: 12 months for analytics and billing
4. Data Sharing
We may share your information only in these limited circumstances:
Service Providers
- Shopify: As required for app functionality and billing
- Hosting providers: Railway for infrastructure (GDPR compliant)
- Payment processors: For billing and subscription management
Legal Requirements
We may disclose information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Your Rights
You have the right to:
Access Your Data
- View all data we have about your shop
- Download your app settings and configurations
- Get a copy of your usage analytics
Modify Your Data
- Update your app settings anytime through the admin panel
- Change your billing information
- Modify display preferences and messages
Delete Your Data
- Uninstall the app to stop data collection
- Request immediate data deletion
- All data is automatically purged 90 days after uninstallation
To exercise your rights, contact us at: privacy@solvexapps.de
6. Cookies & Tracking
Our apps use minimal tracking:
Essential Cookies
- Shopify session management
- App authentication
- Basic functionality (no personal data)
Analytics
- We track app usage to improve our service
- No personal customer data is collected
- All analytics are anonymized
We do not use: Third-party advertising cookies, social media trackers, or cross-site tracking.
7. Children's Privacy
Our services are designed for businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your data may be processed in:
- European Union: Primary data hosting
- United States: Shopify's infrastructure (Privacy Shield certified)
All international transfers comply with GDPR and other applicable privacy laws through appropriate safeguards.
9. Changes to This Policy
We may update this privacy policy from time to time. When we do:
- We'll notify you via email if you're a current user
- We'll post the updated policy on this page
- We'll update the "Last Updated" date below
- Major changes will be highlighted for 30 days
Continued use of our apps after policy changes indicates acceptance of the new terms.
10. Contact Information
SolvexApps
Data Protection Officer
Email: privacy@solvexapps.de
Support: support@solvexapps.de
For GDPR requests: privacy@solvexapps.de
We aim to respond to all privacy inquiries within 30 days.
Last updated: August 1, 2025